OVER 40 GYM CLUB™
RETURNS, REFUNDS, AND REPLACEMENTS POLICY
Last updated: 24 July 2026
1. OVERVIEW
This Returns, Refunds, and Replacements Policy applies to products purchased from over40gymclub.com.
The Store is operated by Fusion Link (Pty) Ltd, trading as Over 40 Gym Club™. Most products are made or
fulfilled on demand through Fourthwall and its production partners.
Because products are generally produced specifically after an order is placed, we do not normally accept
returns or exchanges for change of mind, incorrect size selection, colour preference, or other non-defective
reasons.
Nothing in this Policy limits any mandatory consumer right that applies under applicable law.
2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, misprinted, incomplete, or materially different from what you ordered,
please contact customer support as soon as reasonably possible.
Where the claim is approved, the available remedy may include:
(a) a replacement product;
(b) a refund;
(c) a partial refund; or
(d) another appropriate remedy required by law.
The remedy offered will depend on the nature of the issue, product availability, and the circumstances of the
claim.
3. TIME LIMIT FOR REPORTING A PROBLEM
Please report a damaged, defective, incorrect, or incomplete order within 30 days after delivery.
For an order that has not arrived, contact us within 30 days after the latest estimated delivery date shown
in your order or tracking information.
Claims submitted outside these periods may be declined where the delay prevents the issue from being properly
investigated, except where applicable law requires otherwise.
4. INFORMATION REQUIRED FOR A CLAIM
To help us assess a claim, please provide:
(a) your order number;
(b) the email address used for the order;
(c) a clear description of the problem;
(d) clear photographs of the product and the affected area;
(e) photographs of the packaging and shipping label where relevant; and
(f) any other information reasonably requested to investigate the claim.
Do not dispose of the product or packaging until the claim has been resolved, unless doing so is necessary for
safety or hygiene reasons.
5. SIZE AND FIT
Customers are responsible for reviewing the size guide and selecting the correct size before placing an order.
Because garments are made or fulfilled on demand, we do not normally provide refunds, returns, or free exchanges
where the customer selected the wrong size or where the garment fits differently from personal preference.
A size issue may qualify for a remedy where:
(a) the product received is a different size from the size ordered;
(b) the garment materially differs from the published size information; or
(c) applicable consumer law requires a remedy.
6. COLOUR, PRINT, AND PRODUCTION VARIATIONS
Product images are intended to represent the product as accurately as reasonably possible. However, minor
differences may occur because of:
(a) screen and device settings;
(b) garment batches and fabric characteristics;
(c) print placement;
(d) ink and production processes;
(e) lighting used in product photography; and
(f) normal manufacturing tolerances.
Minor differences that do not materially affect the product’s quality or usability are not necessarily defects.
7. CHANGE-OF-MIND RETURNS
Unless required by applicable law, we do not accept returns or provide refunds merely because:
(a) you changed your mind;
(b) you no longer want the product;
(c) you selected the wrong size, colour, style, or quantity;
(d) you entered an incorrect delivery address;
(e) the product does not suit your personal preference; or
(f) you ordered the same or a similar product more than once.
8. ORDER CHANGES AND CANCELLATIONS
Orders may enter production shortly after they are placed.
Contact us immediately if you need to request a cancellation or change. We will try to assist, but we cannot
guarantee that an order can be changed or cancelled once production or fulfilment has started.
A refund does not necessarily stop production or shipment. An order is only cancelled once cancellation has
been confirmed.
9. RETURNS AUTHORISATION
Do not return a product unless customer support has authorised the return and provided instructions.
Products sent to an unauthorised address, to the manufacturer, or to a carrier location may not be received
or processed.
Where a return is required for an approved defective-product claim, return instructions and responsibility
for return shipping will be communicated to you.
10. REFUNDS
Approved refunds are issued to the original payment method unless another method is required by law or
agreed with you.
After a refund is issued, your bank, card issuer, PayPal, or payment provider may take additional time to
display the funds. Processing times are outside our control.
Original shipping charges are generally non-refundable unless:
(a) the entire order qualifies for a refund because of a defect or fulfilment error;
(b) the order was not delivered;
(c) applicable law requires reimbursement; or
(d) we expressly agree otherwise.
Currency-conversion differences, bank fees, and payment-provider charges may not be refundable because they
are imposed by third parties.
11. REPLACEMENTS
An approved replacement will ordinarily be sent to the delivery address used for the original order, unless
customer support confirms another address.
Replacement availability may depend on stock, product availability, and whether the design or product
remains available.
If a replacement cannot reasonably be supplied, we may offer a refund or another appropriate remedy.
12. LOST, DELAYED, OR UNDELIVERABLE ORDERS
Delivery dates are estimates and delays do not automatically qualify an order for a refund.
Contact customer support if:
(a) tracking shows no movement for an extended period;
(b) the package is marked delivered but cannot be located;
(c) the latest estimated delivery date has passed by a reasonable period; or
(d) the order is returned to sender.
We may ask you to confirm the delivery address, check with household members, neighbours, the carrier,
or the delivery location before a replacement or refund is considered.
We are not responsible for loss or non-delivery caused by an incorrect or incomplete address supplied by
the customer, refusal of delivery, failure to collect a package, or unpaid customs charges, except where
applicable law requires otherwise.
13. CUSTOMS AND IMPORT CHARGES
Refunds will not normally be issued where an international order is refused, abandoned, or returned because
the customer declined to pay customs duties, import taxes, brokerage fees, or other destination-country
charges.
14. GIFTS
Refunds are generally returned to the original purchaser’s payment method.
A gift recipient seeking assistance should provide the original order number or sufficient information for
customer support to locate the order.
15. ABUSE AND FRAUD
We may refuse a return, refund, or replacement request where there is reasonable evidence of fraud, abuse,
alteration, misuse, repeated unsupported claims, or violation of this Policy.
This does not affect rights that cannot lawfully be excluded.
16. HOW TO CONTACT US
For return, refund, replacement, or delivery assistance, use the customer-support contact form displayed on
the Store or in your order confirmation.
You may also contact:
Fusion Link (Pty) Ltd
Trading as Over 40 Gym Club™
Email: admin@over40gymclub.com
Website: https://over40gymclub.com
Please include your order number and the email address used for the purchase.
